Refund Policy

Cancellation/Return and Replacement Policy

When you buy from our website, you are assured of a great shopping experience. We ensure all necessary care is taken when we ship your products to you. However, if due to an unforeseen event, you are not happy with what you have received, we offer you complete peace of mind with safe and easy replacements. Order cancellation is not allowed once its has been dispatched.

Your order qualifies for a free 7 day replacement in the following circumstances:

1.  You have received a product different from what you ordered: 
   
   We apologise for the inconvenience caused. Kindly email us picture of the product received along with your order number. We will arrange a quick pick up and send you the replacement completely free of cost.
   
   
2. You have received your order in a damaged condition : 
   
   We take utmost care while preparing your shipment to make sure it reaches you in the best shape despite multiple handling while in-transit. However, unfortunate shipment damages cannot be ruled out and we apologise for the inconvenience caused. Kindly email us the picture of the damaged shipment along with the order number. We shall be very quick in sending you a replacement completely free of cost.
   
   
3. You have received incomplete order:
   
   If you have ordered multiple items in your order, they may arrive as separate shipments depending upon the number of items in your order. However, in case you have not received all the ordered items, kindly email us your concern with your order number and we will ship the missing items the same day.
   
   
   

   We refund prepaid orders in the below circumstances:

 

1. You want to cancel your order : 
   
   All order received before 11.00 hours IST are shipped the same day. All other orders are shipped the next business day. Though we would be a little sad, if for any reason you would want to cancel your order, the same can be done within an hour from the time of placing your order. You may kindly email or call our customer care and request for the cancellation. Refund of cancelled prepaid orders will be processed within 7 working days.
   
   
2. Return to Origin of your prepaid order : 
   
   If under any circumstance, your prepaid order is returned back to us, as per your choice, we will issue a complete refund of the order back to your payment source or your provided bank details once the return pickup of the intact pack is confirmed by our logistic partner. 

* For any other product related concerns, please contact ecommerce@elitegreen.in