Answers to the questions we are asked most. If yours is not here, contact us.

Ordering

How do I place an order?

Add products to your cart and check out. Pay by any method offered at checkout. You will receive an order confirmation by email straight away.

Can I cancel or change an order?

Yes, within one hour of placing it — call 1800 425 4305 or email ecommerce@elitegreen.in with your order number. After that the order is already being packed and cannot be changed. Cancellation is not possible once an order has been dispatched. Refunds on cancelled prepaid orders are processed within 7 working days.

Do you sell to businesses or in bulk?

Yes. See Corporate & Bulk Gifting — tell us the quantity, products, budget and destination and we confirm availability, pricing and dates before anything is packed.

Delivery

Where do you deliver?

Across India. Enter your PIN code at checkout; if we cannot reach it, checkout will tell you before you pay.

How long does delivery take?

Orders placed before 11 am on a working day (Monday to Friday) are dispatched the same day; later orders go the next working day. Transit time depends on the destination; your tracking link shows the live estimate for your parcel.

How much is delivery?

Free on orders of ₹999 and above. Below ₹999 the delivery charge is calculated at checkout and shown before you pay. Two cakes, or a cake and a brownie box, usually cross the free-delivery line.

How do I track my order?

You receive a tracking link by email and SMS as soon as your parcel is dispatched. You can also use Track Order with your order number.

What if nobody is home?

The courier will attempt redelivery and may call the number on the order. If the parcel is returned to us undelivered, we refund prepaid orders in full once the return is confirmed.

Gifting

Can I send an order as a gift to someone else?

Yes. Enter the recipient's address as the shipping address and your own as the billing address. Add your gift message in the cart; it travels with the parcel.

Can I add a gift message?

Yes — there is a gift message box in the cart. Keep it to a few lines; it is printed and packed with the order.

What is in a gift hamper?

Every hamper page lists exactly what is inside, with the weight of each item. Each cake, brownie box or cookie pack arrives in its own sealed pack inside the gift carton — nothing is opened or repacked.

Which gift should I choose?

Under ₹500: a single cake or a box of 18 brownies. ₹500–₹1,000: a trio of cakes, a brownie box for the office, or a tea-time set. Above ₹1,000: the Grand Cake Table or the gluten-free Discovery Set. See All Gifts or shop by occasion.

Can I send gifts to several addresses in one order?

Not in one checkout — place one order per address, or use Corporate & Bulk Gifting for a list and we will handle it for you.

Cakes, brownies and cookies

How are the cakes packed and how long do they keep?

Each Elite cake is baked and sealed in its own pack at the factory and shipped without refrigeration. Best-before and storage instructions are printed on every pack and listed on the product page.

Are your products vegetarian? Do they contain egg?

Ingredient and allergen information for every product is on its product page and printed on the pack. Please check the specific product — our cakes vary, and we would rather you read the label than rely on a general answer.

Are the brownies individually wrapped?

Yes. Both Dreams Choco Brownie and Fruit n Nut Brownie come as 18 individually wrapped pieces in a box, which is why they travel and share so well.

What is the difference between Plum Classic, Plum Surprise and Plum Delight?

Plum Classic is the everyday fruit-and-nut plum cake. Plum Surprise carries more fruit and nut and a richer crumb. Plum Delight is lighter and softer. The Plum Cake Trio has one of each.

Gluten-free

Which products are gluten-free?

The three Reliteaur mixes — Gluten Free Chapathi Mix, Gluten Free Pan Cake Mix and Gluten Free Multipurpose Mix. Each pack is labelled gluten-free. Our cakes, brownies, cookies and rusks contain wheat and are not gluten-free.

How do I use the gluten-free mixes?

Preparation directions are on each pack and on each product page. The chapathi mix makes rotis; the pancake mix makes pancakes and dosas; the multipurpose mix is for cakes, bread, muffins and cookies.

Pantry

Is there a delivery charge on flour and atta?

The same rule applies as for everything else: free delivery at ₹999 and above, and a delivery charge shown at checkout below that. Because flour is heavy for its price, a pantry basket often sits below the threshold — the Happy Family Combo is the simplest way to stock up in one parcel.

Problems with an order

My order arrived damaged or wrong. What do I do?

Email a photo of the parcel and the product with your order number to ecommerce@elitegreen.in within 2 days of delivery. We arrange a pickup and send a replacement free of charge — see our Return & Replacement Policy.

Something is missing from my order.

Larger orders occasionally ship as more than one parcel. If everything has arrived and an item is still missing, email us with your order number and we will ship it the same day.

How do I contact you?

Call 1800 425 4305 or email ecommerce@elitegreen.in. Or use the contact form.

Which Elite plum cake is best?

Rich Plum. This is our premium plum cake made with an irresistible blend of ingredients that include soaked raisins, cherries, dates, cashew nuts and almonds. Each bite you take is soft, delicate, and melts right in your mouth. Elite Rich Plum is just the plum cake you need to sweeten up any occasion.

How long will the food stay fresh after it's delivered?

You can store some of our products in the pantry or freezer. Please refer to the product packaging for specific storage instructions.

Do you offer any discounts or promotions for organic products?

Yes, we frequently offer discounts and promotions on our organic products. You can check our website or sign up for our newsletter to stay updated on the latest offers.

What if I'm not home when it's delivered?

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