Shipping and Delivery

Thelitecart is committed to providing a seamless and reliable shipping and delivery experience for our valued customers. This policy outlines the procedures and terms related to shipping and delivery for our ecommerce food business.

• Shipping Zones and Availability :

We offer shipping services within specific regions and zones. Please check our website or contact our customer support team to verify if we deliver to your location.

• Shipping Times :

Orders placed before 11am on Monday – Friday will be processed the same day.
Orders placed after 11 am will be processed the following business day.
Expected delivery times vary based on your location.

• Shipping Fees :

Shipping fees are calculated based on the order total, shipping location, and chosen delivery method. The applicable fees will be displayed during the checkout process.

• Delivery Method:

We offer the following delivery method:
Standard Shipping: Your order will be delivered to your doorstep by our standard courier.

• Order Tracking :

Customers will receive a tracking number via email and/or SMS once their order has been shipped. This allows you to monitor the progress of your delivery in real-time.

• Delivery Process :

Our delivery partners will make every effort to deliver your order safely and promptly. In the event that a delivery attempt is unsuccessful, we will make a reasonable effort to contact you and arrange for a suitable redelivery time.

• Delivery Confirmation :

You will be required to sign for the delivery as proof of receipt. If you are unavailable at the time of delivery, please ensure someone can accept the delivery on your behalf or provide specific delivery instructions in advance.

• Order Issues and Returns :

If you encounter any issues with your order or receive items that are damaged or incorrect, please contact our customer support team within 2 days of delivery. For detailed information on returns and exchanges, please refer to our Return Policy.

• Shipping Restrictions :

We cannot ship to P.O. boxes, APO/FPO addresses, or certain remote areas. Please check our website for a list of restricted delivery locations.

• Inclement Weather and Force Majeure :

In the event of extreme weather conditions or unforeseeable circumstances, delivery times may be delayed. We will make every effort to inform affected customers promptly and provide updates on delivery status.

• Contact Information:

For any inquiries, concerns, or assistance with your order, please contact our customer support team at [email protected] or 1800 425 4305.

• Policy Updates:

This shipping and delivery policy may be subject to periodic updates. The most recent version of this policy will always be available on our website..

By placing an order with www.thelitecart.com, you agree to comply with this Shipping and Delivery Policy. We appreciate your trust in our services and look forward to serving you.

Thank you for choosing thelitecart for all your food delivery needs.